Programs: Excellence Series : Yardstick

Overview

Yardstick is a benchmarking tool developed by an international community of facilities and parks managers that collects management and planning data, measures performance, and drives future improvements in parks, open spaces, and recreation facilities.

Benchmarks

Benchmarks analyses financial performance, assists with cost estimating, and helps users advocate for better funding for parks and recreation facilities. Compare your information to cities across the globe and industry best-practices.

Information collected includes:

  • Financial performance
  • Cost estimations
  • Records compliance

Visitor Surveys

A visitor survey is both an on-the-spot, personalised intercept survey as well as an on-line survey. Organisations can integrate both approaches or select one approach. The on-line surveys enable constant monitoring or targeted approaches to be considered. The surveys are available for use in both leisure facilities and parks and record both visitor expectation and levels of satisfaction. The on-line immediate reports display any gaps in performance and where expectations have been exceeded.

For pricing, sales, and other information, please contact Steve Allan at sallan@arpaonline.ca.